Welcome to the DSN website (“the Website”).
“DSN” is Direct Supply Network, LLC. DSN is a travel concierge and fulfillment service provider that assists individuals with searching and selecting information regarding travel carriers, travel areas, accommodations and services associated with travel, determining the availability and pricing of an array of travel-related products and services, making legitimate reservations, and otherwise transacting business with providers of accommodations, travel and transportation, tours, and other travel-related products and services (“DSN Services”). DSN is an independent third-party service provider through whom travel services are outsourced by Independent Sales Organizations (“ISO’s”). DSN is a subscription-only service provider and does not market or sell its services to the public-at-large. DSN is not an owner or provider of accommodations, is not a travel operator, transportation provider, common carrier, or tour operator. It is only an agent providing services and assistance for locating, selecting, booking and acquiring accommodation and travel-related products and services that are offered, booked and purchased on its Website or through its customer service agents.
The purpose of the Website is to assist Customers in gathering travel information, determining the availability of travel-related products and services, making legitimate reservations or otherwise transacting business with travel and accommodation suppliers, and for no other purposes. DSN Services are provided by DSN only to its Customers and Licensees who agree to the terms and conditions in this Agreement. The DSN Website and all DSN Services are subject to this Agreement.
The terms “DSN”, “Company”, "we", "us", and "our" refer to Direct Supply Network, LLC, a Delaware limited liability company, its subsidiaries and corporate affiliates, (collectively, the "DSN Companies"). “DSN Affiliate” means any co-branded and/or linked website through which we provide links, content or service. The terms “Customer”, “Licensee”, “you” or “your” refer to the customer visiting the Website, using DSN Services, or acquiring travel-related products and services through the Website, or through our customer service agents.
Agreement between Customer and DSN.
This Agreement and its terms constitute an agreement between you and DSN for a non-exclusive license to use the Website and DSN Services offered and provided by DSN and DSN Affiliates. The terms of this Agreement apply to all Internet-based services and other DSN Services. If you book, reserve, or purchase travel-related products or services offered on the Website, use the assistance of a DSN customer service agent, or that have other terms accompanying those items, then those terms imposed by third party travel operators apply in addition to the terms of this Agreement. By using this Website and any other DSN Services offered or provided by DSN, whether separately or in conjunction with one another, you confirm that you have read, understand, and agree to the terms and conditions set forth in this Agreement. If you do not accept the terms and conditions of this Agreement, do not use this Website or any other Services offered or provided by DSN (and DSN Affiliates). Instead, contact the Independent Sales Organization (“ISO”) from whom you purchased the license and right to use this Website and DSN Services for a refund or credit.
This Website and DSN Services are provided solely for the use of customers who have purchased the right to use this Website and DSN Services.
You acknowledge that you have purchased a license to use this Website and DSN Services. You acknowledge and confirm that all of your financial dealings including, but not limited to, payment of purchase price of a license to us DSN Services and Website, marketing methods, timeshare resale, relief or trade in, and marketing strategies, premiums, and sales inducements are the sole responsibility of the third party ISO from whom you purchased the right to use DSN Services. Representations and acts of any ISO with whom you have done business are not the responsibility of DSN. Please refer to your purchase contract to determine the identity of the ISO you purchased your license from. This information can also be found on your credit card slip or credit card statement or your purchase contract.
DSN is responsible only for those statements that are made and published in its official written materials and website content which bear DSN’s name and logo. DSN shall not be responsible for statements or representations made by any others in connection with the sale or purchase of a license or of any travel product or service which are not fully consistent with approved statements and representations made in DSN’s official literature and DSN Website. Copies of all official written DSN literature can be obtained from DSN’s website, located at www.directsupplynetwork.com and/or DSN’s toll-free number at 855-798-3003.
It is DSN’s policy that only you as a License may request travel services and quotes, book reservations, and purchase travel and accommodations through DSN. This must be done only through DSN’s website or toll free number. The Licensee must approve all travel and accommodations reservations before travel and accommodations are purchased. DSN limits use of licenses to a single family in a single household, and only named Licensee may book and purchase travel and accommodations through DSN.
USE OF THE WEBSITE
As a condition of your use of this Website, you warrant that:
DURATION OF LICENSE
Unless otherwise expressly provided in writing approved by DSN, your license to use the DSN Website and DSN Services is for a term not to exceed one (1) year. Upon pre-payment of a fee established in writing by DSN, and provided that DSN has not revoked your right to renew, you may renew your license to use the DSN Website and DSN Services for a price, duration and other terms and conditions offered in writing by DSN.
USE AND LIMITATIONS OF LICENSE
You understand that travel and accommodations offered through DSN’s concierge services is time-sensitive and that prices for travel and accommodations can vary widely and depend upon a number of variables, including the season, date and time of booking, purchasing, and using the travel or accommodation product, the location, duration and quality of accommodations and travel provider, and whether the travel or accommodations are purchased at the time of booking or paid later.
To receive your user name and password, your license application must be submitted with the applicable fees before you can access the Internet reservation system; and further, a copy of this Agreement must be received with your e-signature in order to complete the enrollment process and/or to secure reservations.
The benefits, uses, offerings and services of DSN may vary, depending upon the particular type of license that you purchased. You understand that no singular benefit or facet of a particular licensed benefit within DSN should be relied upon to save, refund or return the purchase price of our License.
DSN will exercise its best efforts to obtain the lowest published price at time of booking and purchase of specific travel products or accommodations, but cannot guarantee that it will obtain the lowest price. Due to the highly competitive and rapidly changing nature of the travel and hospitality industries, DSN cannot guaranty a specific quoted discount or price until the actual time of purchase by you.
You acknowledge and agree that you may sell or transfer the License you are purchasing after a period of 12 months from the date of this Acknowledgment with prior written consent of DSN, which may not be unreasonably withheld. The approval process and form for transfer or sale of a license are posted on DSN’s website. If DSN consents to transfer of a license, DSN requires payment to DSN of a transfer fee equal to one year of annual dues. The Licensee must be current in annual license dues at time of transfer.
You understand that DSN will not resell for or repurchase this License from you.
If your license is not brought current within 30 days of the anniversary date of this Agreement DSN shall have the right to apply any unpaid Vacation Credits to your unpaid license dues, refuse to pay or cancel such Vacation Credits.
You acknowledge that access to and use of DSN’s personalized concierge travel services in lieu of planning, booking and purchasing travel and accommodations on your own is a valuable service, even if you choose to not purchase travel or accommodations through DSN.
You are purchasing this license provided by DSN for the travel planning and booking services provided by DSN and for access to accommodations and are not solely relying on the value of discounts and Vacation Currency as your reason for purchasing the License. You acknowledge and confirm that you understand that any savings that you receive from the License is dependent upon the nature, frequency and amount of travel and accommodation purchases that you make and market conditions over which DSN has no control. You do not expect to recoup your License purchase price and/or annual dues through discounts and Vacation Currency alone since such discounts and Vacation Currency are dependent upon purchasing travel products offered in connection with your License.
You understand that DSN is an independently owned and operated Delaware corporation providing travel and accommodation advice, consultation, product and service offerings to their eligible License(s) from a service center at 202 West Mulberry Street Chatham, IL 62629. Any representations concerning DSN are limited to the materials published and provided by DSN on its website, DSN publications, this document, and the License Application. DSN is not an agent for any affiliated groups, or any resort, hotel, condominium, common carrier or other travel group, and is not responsible for any representation or performance by any person or entity other than DSN and its employees. DSN has no responsibility or liability for any other product, program, package, or service offered by independent sales organizations as sales inducements or marketing programs. DSN is a service organization whose objective is providing travel planning and booking services, access to accommodations and travel savings for persons who purchase its services and maintain active status by searching for the lowest rate at time of booking through various travel wholesalers and brokers available to DSN. DSN, DSN Affiliates and suppliers do not guarantee that all of its prices will be the lowest prices. It is not responsible for, and shall not by its actions or lack thereof become responsible for, any act of God, terrorism, war, changes in routing, delays, lost or misplaced baggage, or other unforeseeable events while a Licensee is in transit or in use of affiliated properties.
You and DSN agree that if any portion of this Agreement or term or condition of DSN’s license is found to be invalid, unenforceable, illegal or void for any reason, such provision shall be replaced with a provision that is valid, enforceable, and legal and which, to the greatest extent possible, provides the same rights, duties and/or obligations as were provided in the invalid, unenforceable, illegal and/or void provision. All other provisions of this Agreement shall continue to be enforced as written.
By accepting this agreement, you agree that DSN has no responsibility for any acts or omissions of the travel suppliers in your itinerary or any other party not under DSN’s control. DSN has no special knowledge regarding the financial condition of the suppliers, unsafe conditions, health hazards or weather hazards at locations to which you may travel. For information about destination risks and foreign country entry requirements, consult the travel warnings section of the U.S. State Department at www.travel.state.gov. For health information, consult the Centers for Disease Control and Prevention at www.cdc.gov/travel. You are responsible for checking passport, visa, vaccination or other entry requirements of your destination.
Licensees may purchase a Access Passes from DSN to allow third party usage of their license. Guest licensee(s) may make reservations for themselves and the primary account holder will receive any applicable after-travel Vacation Currency Rewards Credits. Access Passes are for your personal use in connection with booking and purchasing travel and accommodations.
The guest will be able to explore the DSN website for 12 months from the date of issue and use their Access Pass to make a single booking of their choice during that time. Upon the guest’s first login, they will be prompted to complete a brief survey regarding their travel preferences. For any booking your guest(s) make(s), you will earn the reward credits. Reward credits will remain pending until after the guest has traveled at which point they will be activated and available for you to use.
PREPAID HOTEL RESERVATIONS
You acknowledge that DSN pre-negotiates certain room rates with hotel suppliers to facilitate the booking of reservations. You also acknowledge that DSN provides you services to facilitate such booking of reservations for paid consideration (the "facilitation fee"). The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by DSN and the facilitation fee retained by DSN for its services. You authorize DSN to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, service fees, the facilitation service fee, and where applicable, taxes on DSN’s services (“the total reservation price”). You agree that your credit card will be charged by DSN for the total reservation price. Upon submitting your reservation request you authorize DSN to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.
You acknowledge that except as provided below with respect to tax obligations on the amounts we retain for our services, DSN does not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that DSN pays to the hotel supplier for taxes due on the hotel's rental rate for the room. The hotel suppliers invoice DSN for certain charges, including tax amounts. The hotel suppliers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. DSN does not act as co-vendors with the supplier with whom we book or reserve our customers' travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by DSN to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. We retain facilitation service fees as additional compensation for servicing your travel reservation. Service fees retained by DSN for its services vary based on the amount and type of hotel reservation.
You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours) prior to your date of arrival, you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation. It is your obligation to confirm the hotel’s reservation cancellation policies.
Sales, use and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services (service fee and/or facilitation fee) in certain jurisdictions. The actual tax amounts on our services may vary depending on the rates in effect at the time of your hotel stay.
All reservations must be made in one person’s name per reservation for hotel bookings made online. Multiple names on hotel reservations may result in the cancellation of reservations. If you paid a non-refundable deposit, your deposit may be forfeited. If you wish to book reservations for 9 or more rooms, you must contact DSN’s group travel specialists by phone at (855) 798-3003, by email at email@example.com or by filling out and submitting the group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a nonrefundable deposit..
Some hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by DSN for your hotel booking.
DSN is not liable for any costs incurred due to hotel relocation.
You may rent an unlimited number of weeks off of any of the website links including Hot Weeks. There are no ''free" or "pre-paid" weeks of condominium use. Accommodations are made on a space-available basis and prices vary according to time, season, and location. Once a confirmation for a condominium is received, there are no cancellations or refunds. DSN has availability of one or two bedroom units. Larger units are available at extra cost. Inventory lists may be accessed from the DSN Website. Much of the condominium inventory is available to you 24 hours a day on the Website. Each link may operate slightly differently. For special requests or inventory not found on the website, your request may be faxed, mailed, called in or e-mailed to our office (see below) To best serve you, allow 2 -4 weeks for us to shop our many resources for your special request. The number of weeks that you may be entitled to purchase may be limited by the purchase terms and conditions of your purchase contract with the ISO. Special request locations are not on a website or computer and require personal phone calls and negotiations by our agents to get you the best possible rate. Remember that you may request reservations or availability for a given resort area, but you may not request specific resorts. When placing a request for condominium accommodations, you must have a credit card available at the time of placing your order so that we may secure your space, otherwise it is subject to being bumped by the first monetarily secured reservation that comes in after yours. Your credit card will not be charged without your permission and consultation. Due to their nature, special requests locations generally cost more than the condos on the website.
DSN has no control and is not responsible for the exact location of a unit within a property complex, or views, noise, furnishings, or other factors. Arrangements are with affiliated properties and are available on a first come, first served, space available basis. Reservations must be made according to DSN's policy for that vacation and may be confirmed in advance subject to each property's policy. You agree to either guarantee arrival on a credit card or prepay the visit, depending on the individual property's policy.
Licensees are solely responsible for guests and invitees. Certain airlines, cruise lines, hotels, resorts, and other properties do not allow DSN to make refunds for cancelations. It is your responsibility to remember the reservationist's name that made your reservation. DSN reserves the right to change policy, terms and conditions without prior notice.
A reservation does not guarantee your airfare. Prices are only guaranteed when paid. Payment for airline tickets must be made by credit card or debit card. There are no discounts on either domestic or international airfare.
SUPPLIER RULES AND RESTRICTIONS
Additional terms and conditions of travel and accommodation suppliers will apply to your reservation and purchase of travel-related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure that you read the full terms and conditions of carriage issued by the supplier which can be found on the supplier’s website. DSN is not responsible for, and makes no warranties or representations regarding the Supplier or carrier’s terms and conditions or performance. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. The price of airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
DSN may offer you the opportunity to book a reservation for a combination of two one-way tickets instead of a roundtrip ticket. Combined one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlines. Unlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a Customer to make changes to the other flight, the Customer will be responsible for any fees incurred for making changes to the unaffected flight.
For certain low-cost carriers, the price of your flight may have been converted from a different currency for convenience purposes to provide you an estimate of the amount of the purchase in your local currency. As a result, when you book, the amount charged to your credit card by the airline may be slightly different due to currency fluctuations. Your statement may also include an applicable fee from your card issuer to process the transaction plus any applicable taxes for international purchases.
Most airlines charge extra fees for seat assignments and luggage. DSN does not have control of these fees. All fees, such as these, are payable directly to the carrier and may not be included in the cost of your flight. Schedule changes may occur at any time on your flight and will be sent directly to you by the airline. It is your responsibility to review these changes as DSN will not be notified by the airline. Schedule changes may result in the loss of previously selected seats and additional charges by the airline. Passengers must reconfirm all flight services 24-48 hours prior to departure for the most up to date schedule and to check-in for flights.
Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Amounts may vary by airline, please review your carriers policies directly.
You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
In the event DSN is informed that your travel reservation has become unavailable, DSN reserves the right to offer alternative arrangements, which may require additional fees, or provide you a full refund for the total monies paid to DSN for the unavailable reservation, excluding additional fees incurred for previous reservation modifications. You understand and agree that DSN shall not be responsible or liable for any other travel arrangements made in relation to your cancelled airline reservation.
You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. DSN has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.
Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.
Disinsection: Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft's interior surfaces with a residual insecticide while passengers are not on board. For more information, see:
BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, DSN DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
BANK AND CREDIT CARD FEES
Some banks and credit card companies impose fees for international transactions. If you are making a booking from outside of the United States on a US credit card, your bank may convert the payment amount to local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the United States. Booking international travel may be considered to be an international transaction by the bank or card company, since DSN may pass on your payment to an international travel supplier. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.
CHARGEBACK & FRAUD
You are financially responsible for payment for Travel Inventory that is the subject of chargebacks, frauds, and/or other charges associated with the same (“Charges”).
Without prejudice to your right to appeal a reported chargeback with the acquiring bank, you expressly agree to accept any such reported reversed payment, penalties and/or other fees and expenses reported by DSN and/or its affiliated acquiring entity, provided that DSN notifies you of any such chargeback, penalty or other fee or expense. For the avoidance of doubt, DSN has no liability whatsoever and will not refund any payment to your credit card, debit card or your account for a chargeback by a bank, credit card company, or charge card company.
Upon notification of a chargeback, you may initiate a challenge to the chargeback by forwarding all transaction information to DSN within permitted time period by e-mail (e.g. signed order form to provide proof of the cardholder’s authorization of the transactions or acceptance of goods). Upon receipt, DSN will forward this information to the acquiring bank. Each Chargeback case will be finalized by referring to the International Card Regulations (Visa, Mastercard, Amex etc) between the Issuer Bank and the Acquirer Bank which, will make the final decision of whether to accept and allow the challenge or not.
In order to protect DSN against any form of fraud, unauthorized use of DSN Services or prohibited activities, including, but not limited to misuse of your DSN account ID, DSN shall have the right to immediately modify and/or suspend some or all of the provisioning of DSN Services to you. In the event DSN takes action that modifies, suspends or terminates provisioning of DSN Services, DSN will provide written notice of such action to you. DSN agrees to use this right of modification, suspension, and/or termination of your right to use DSN Services in good faith. Examples of actions which may lead to a modification, suspension or termination of your use of DSN Services (including DSN’s Website):
You automatically become enrolled in the Vacation Currency Rewards Program upon activation of your DSN license.
Vacation Currency can be used to purchase the following products and/or services through DSN’s services:
Licensees will be credited Vacation Currency based on the percentage of the net purchase you make at the merchant site accessed via the Vacation Currency section of DSN’s website only. The specific percentage associated with each purchase is dependent upon the merchant. The net purchase is defined as the total amount paid to the merchant minus tax, gift wrapping, shipping, promotional credits, returns, cancellations, and transaction fees or as the merchant store defines on their respective Website.
As a Licensee, purchases you make through Vacation Currency Rewards Program merchants sites will be deemed qualified purchases and will earn Vacation Currency only if the following criteria are satisfied: “Cookies”, both first and third party (if applicable), must be enabled on your Web browser. All potential qualified purchases must begin by going to Vacation Currency and clicking on the Shop Now link. All purchases must be started and completed in one shopping session after the Licensee clicks through Vacation Currency Rewards Program link. If a purchase is completed during a different shopping session, it will not be treated as a qualified purchase. Purchases using coupons provided by any party other than the Vacation Currency Rewards Program will not qualify as a qualified purchase.
There is no fee to redeem Vacation Currency. Vacation Currency may only be redeemed for eligible purchases of DSN’s travel-related goods and services that DSN will determine in its discretion. Vacation Currency will show as "pending" in your account until approximately 30-60 days after travel has been completed and will then show as available to use. When redeeming Vacation Currency, DSN will deduct the full transaction amount from your account balance to use toward your eligible purchase. You must have enough Vacation Currency to pay for the transaction in full. Purchases cannot be made with Vacation Currency and another form of payment. Vacation Currency cannot be purchased. Purchases made with Vacation Currency are non-refundable once booked. If transactions are cancelled, the Vacation Currency will be forfeited and not posted back in your account.
Purchases made with Vacation Currency are subject to the Vacation Currencytodollar conversion rate set by DSN. DSN has the right to adjust the Vacation Currency to dollar conversion rate at any time, with prior notice of thrity (30) days. Such notice may be posted on DSN's Website. DSN reserves the right to promote specific offers that may have a different Vacation Currency-to-dollar conversion rate at its discretion. DSN has the right to set a minimum amount of Vacation Currency that must be redeemed in a transaction.
Vacation Currency will expire 10 years from the date that a Vacation Currency credit is posted to your account. Your DSN account must be in good standing and current to earn or redeem Vacation Currency. If your DSN account is in an expired status, you will have 30 days from the date of expiration to bring the account to good standing or your DSN account will forfeit all Vacation Currency in your DSN account. In the interim between expiration and renewal of your DSN account, you may be denied use of any Vacation Currency in your DSN account.
Vacation Currency cannot be sold, traded, gifted to persons not within the immediate family of a named License unless expressly authorized under the Vacation Currency Rewards Program.
LINKS TO THIRD-PARTY SITES
This Website may contain hyperlinks to websites operated by parties other than DSN. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
SOFTWARE AVAILABLE ON THIS WEBSITE
Any software that we make available to download from this Website ("Software") or through your mobile application store, including DSN’s mobile application (the "Mobile Application") is the copyrighted work and property of DSN and/or our respective suppliers. Your use of such Software is governed by the terms of the end-user license agreement, if any, which accompanies, or is included with, the Software ("Software License Agreement"). You may not install or use any Software that is accompanied by or includes a Software License Agreement unless you first agree to the Software License Agreement terms. For any Software made available for download on this Website not accompanied by a Software License Agreement, we hereby grant to you, the user, a limited, personal, non-exclusive, nontransferable license to download, install and use the Software and/or the Mobile Application for viewing and otherwise using this Website and/or accessing the content and information available within the Mobile Application (including, without limitation, price and availability of travel services) in accordance with this Agreement and for no other purpose.
Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by DSN and DSN Affiliate(s), and/or our respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible
WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE SOFTWARE LICENSE AGREEMENT.
The Google® Translate tool is made available on this Website to enable you to translate content such as user-generated hotel reviews. The Google® Translate tool uses an automated process to translate text and this may result in inaccuracies. Your use of the Google® Translate tool is entirely at your own risk. DSN does not warrant or make any promises, assurances or guarantees as to the accuracy or completeness of the translations provided by Google® Translate.
If a currency convertor is available on the Website, the following terms and conditions apply: Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the currency converter feature for the day that currency was last updated. The information supplied by this application is believed to be accurate, but DSN and DSN Affiliate(s), and/or our respective suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.
REVIEWS, COMMENTS, PHOTOS AND OTHER SUBMISSIONS
You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, vulgar, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that DSN may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you. If you submit more than one review for the same hotel, only your most recent submission is eligible for use.
From time to time we may offer customers incentives to leave hotel or other reviews (e.g. discount coupon/entry into prize drawings etc.) As it is important to us that reviews are impartial and honest. These incentives will be available to customers regardless of whether the hotel review is positive or negative.
All photos submitted are subject to our Photo Submission Guidelines below.
DSN claims no ownership, affiliation with, or endorsement of any photos that are submitted by end users through our sites.
DSN's policies with respect to claims by third parties that the content of the Website, including the content of any Submissions, infringes the copyrights owned by said third party can be found in the Claims of Copyright Infringement section below.
PHOTO SUBMISSION GUIDELINES
Any photos you submit must be:
COPYRIGHT AND TRADEMARK NOTICES
All contents of this Website are subject to ©2016 Direct Supply Network. All rights reserved. DSN, www.directsupplynetwork.com, and the DSN logo are either registered trademarks or trademarks of DSN in the U.S. and/or other countries. Other logos and product and company names mentioned herein may be the trademarks of their respective owners. DSN is not responsible for content on websites operated by parties other than DSN.
If you are aware of an infringement of our brand, please let us know by emailing us at firstname.lastname@example.org. We only address messages concerning brand infringement at this email address.
The content and information on this Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
If your booking or account shows signs of fraud, abuse or suspicious activity, DSN may cancel any travel or service reservations associated with your name, email address or account, and close any associated Company accounts. If you have conducted any fraudulent activity, DSN reserves the right to take any necessary legal action and you may be liable for monetary losses to DSN, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, you should immediately contact DSN Customer Service. You agree to immediately notify DSN Customer Service in writing of any such wrongful activity.
In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable law, DSN has adopted a policy of terminating, in appropriate circumstances and at DSN’s sole discretion, subscribers or account holders who are deemed to be repeat infringers. DSN may also, at its sole discretion, limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.
NOTICE OF INFRINGING MATERIAL
If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages. You must provide:
You may send us your notice by email to email@example.com, by fax to (877) 675-9501, Attn: IP/Trademark Legal Dept., DMCA Complaints, or by using the contact information below.
Send the written communication to the following address:
Direct Supply Network
1000 North West Street
Wilmington, DE 19801
If material you have posted has been taken down, you may file a counter-notification by fax or regular mail that sets forth the items specified below. You may want to seek legal counsel prior to doing so. Please include the following details:
OR you may fax it to: (877) 675-9501, Attn: IP/Trademark Legal Dept., DMCA Complaints. For any additional questions regarding the DMCA process for DSN, please contact us at (866) 956-6539.
One or more patents owned by DSN may apply to this Website and to the features and services accessible via the Website. Portions of this Website operate under license of one or more patents or other copy rights pending.
ALL OTHER NOTICES
For all notices to DSN other than those expressly stated otherwise in this Agreement, you may send such notice to:
Direct Supply Network
1000 North West Street
Wilmington, DE 19801
LIABILITY DISCLAIMER AND LIMITATION OF DAMAGES
The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, DSN and DSN Affiliate(s) do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, DSN expressly reserves the right to correct any pricing errors on our Website and/or pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.
Hotel ratings displayed on this Website are intended as only general guidelines, and DSN and DSN Affiliate(s) do not guarantee the accuracy of the ratings. DSN and DSN Affiliate(s) and their respective suppliers make no guarantees about the availability of specific products and services. DSN and DSN Affiliate(s) and their respective suppliers may make improvements and/or changes on the Website at any time.
DSN, DSN Affiliates, and their respective suppliers make no representations about the suitability of the information, software, products and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by DSN and DSN Affiliate(s). All such information, software products, and services are provided “as is” without warranty of any kind. DSN, DSN Affiliates and their respective suppliers disclaim all warranties and conditions that this Website, its servers or any email sent from DSN and DSN Affiliate(s) and/or their respective suppliers are free of viruses or other harmful components. DSN and DSN Affiliate(s) and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular response, title and non-infringement.
The carriers, hotels and other suppliers providing accommodations, travel or other services on this Website are independent contractors and not agents or employees of DSN and DSN Affiliate(s). DSN and DSN Affiliate(s) are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. DSN and DSN Affiliate(s) have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
When listing states and entities that DSN is or may be registered with for marketing, sale, distribution or operation, no endorsement by that state or entity is meant or implied in any manner whatsoever.
You agree that you can recover against DSN, DSN Affiliates, and their suppliers only direct damages up to the amount you paid for the goods, services, or software furnished by DSN, the DSN Affiliates, or suppliers. In no event shall DSN, DSN Affiliate(s), and/or their respective suppliers be liable for any consequential, incidental, indirect, exemplary, punitive, special, loss of profits, or mental pain and anguish damages arising out of, or in any way connected with, your access to, display of, receipt or use of, or reliance upon, DSN Services, this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website); or otherwise arising out of the access to, display of or use of this Website, whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if DSN or DSN Affiliates DSN Affiliate(s) and/or their respective suppliers have been advised of the possibility of such damages.
If, despite the limitation above, DSN or its respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of DSN and/or their respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to DSN (not the license fee that you paid to a third party independent sales organization) in connection with such transaction(s) on this Website, or (b) One-Hundred Dollars (US$100.00) or the equivalent in local currency.
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in this Agreement is found to have failed of its essential purpose. The limitations of liability provided in this Agreement inure to the benefit of DSN, DSN Affiliate(s), and/or their respective suppliers.
You agree to defend and indemnify DSN and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of your:
DSN is committed to customer satisfaction, so if you have a problem or dispute, we will make a reasonable effort to resolve your concerns in a timely and equitable manner.
You understand and agree to exercise your best efforts to resolve any disagreement or dispute with DSN by means of an amicable negotiation. If DSN is unsuccessful with satisfactorily resolving a dispute with you that relates to or arises from this Agreement, including interpretation of this Agreement, you or DSN may seek resolution of the dispute by means of submitting the matter to binding arbitration.
Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, a judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. The arbitration shall be conducted in Dallas, Texas or any other venue that the parties agree upon. The AAA's rules and filing instructions are available at www.adr.org or by calling 1-800-778-7879. By agreeing to arbitrate claims with the AAA, you, DSN and DSN Affiliates waive the right to a trial by jury.
To initiate an arbitration, claim against DSN, you must serve your claim upon DSN at the following address: “Direct Supply Network Legal: Arbitration Claim Manager, Attention W.L. Sessions, 14951 North Dallas Parkway, Suite 400 Dallas, Texas 75254. If we request arbitration against you, we will give you notice at the email address or street address you have provided.
Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a Claim proceeds in court rather than in arbitration, you and DSN each waive any right to a jury trial. The Federal Arbitration Act and federal arbitration law apply to this agreement. An arbitration award may be confirmed by a judgment of any court with competent jurisdiction. The laws of the State of Texas shall apply without regard to the doctrine of the conflict of laws.
For reservations made by U.S. residents, the laws of the state in which your billing address is located may apply. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement, including, without limitation, this paragraph.
You agree that no joint venture, partnership, agency or employment relationship exists between you and DSN as a result of this Agreement or use of this Website. You agree that there is no agency relationship between DSN and the ISO.
Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use.
If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.
This Agreement (and any other terms and conditions or policies referenced herein) constitutes the entire agreement between you and DSN with respect to this Website, our services and your dealings and relationships with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or any other administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.
Any rights not expressly granted herein are reserved.
Seller of Travel: Direct Supply Network is a registered seller of travel in each of the states listed below:
Florida Seller of Travel Number: ST40710
Iowa Seller of Travel Number: 1342
Washington Seller of Travel Number: UBI 604071412
Registration as a seller of travel in any state does not constitute the state's approval.
For answers to your questions or ways to contact us, visit our Customer Support Center, located at firstname.lastname@example.org. Or, you can write to us at:
Direct Supply Network
Attn: Customer Service
1000 North West Street;
Wilmington, DE 19801
CONFIRMATION OF AGREEMENT
You agree and confirm that you have fully read and understood each and every section or portion of this Agreement before making a decision to purchase a license in DSN. By signing this Agreement and/or using DSN’s Website and DSN’s Services, you agree to be bound by all of the provisions in the Agreement.
© 2016 Direct Supply Network “DSN”. All rights reserved..